Privacy Policy

Your privacy is important to us. This policy outlines how we handle your personal data.

1. Introduction

AI Home Security is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. By using our services, you agree to the terms of this Privacy Policy.

Please note: While our AI security solutions prioritize local processing for enhanced privacy, this policy specifically addresses data handled by our website and business operations.

2. Information We Collect

2.1. Personal Information You Provide:

  • Contact Form Data: When you use our contact form, we collect your name, email address, phone number, and any message content you provide.
  • Consultation Data: If you engage us for a house assessment consultation, we may collect details about your property, existing security systems, and specific security needs.
  • Communication Data: Records of your correspondence with us via email, phone, or other channels.

2.2. Automatically Collected Information:

  • Usage Data: Information about how you interact with our website, such as IP addresses, browser type, operating system, referral URLs, pages viewed, and access times. This is primarily for analytics and security (e.g., anti-spam measures).
  • Cookies and Tracking Technologies: Our website uses minimal cookies for essential functionality (e.g., session management). We do not use extensive third-party tracking cookies for advertising.

3. How We Use Your Information

We use the collected information for the following purposes:
  • To respond to your inquiries and provide customer support.
  • To schedule and conduct house assessment consultations.
  • To deliver and improve our services, including website functionality and security features.
  • To send you administrative communications, updates, and service-related notices.
  • To monitor and analyse trends, usage, and activities in connection with our services.
  • To detect, prevent, and address technical issues, security incidents, and fraudulent activities.
  • To comply with legal obligations and enforce our terms and conditions.

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. We may share information with:
  • Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or serving our users, provided those parties agree to keep this information confidential. (e.g., email service providers for sending emails).
  • Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order).
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

Note on Local AI Processing: A core principle of our AI Home Security solution is that sensitive data (CCTV footage, facial recognition data, vehicle plates) is processed and stored locally on your dedicated hardware. This data does not leave your premises and is not accessed by us unless explicitly agreed upon for support or maintenance purposes.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you submit it. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:
  • The right to access the personal data we hold about you.
  • The right to request correction of inaccurate personal data.
  • The right to request deletion of your personal data.
  • The right to object to the processing of your personal data.
  • The right to request restriction of processing your personal data.
To exercise any of these rights, please contact us using the details provided below.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: enquire@aihomesecurity.co.za

Phone: +27 12 811 0065

Address: 54 C Mercury Road Bashewa Gauteng South Africa

Last updated: June 04, 2025